Complaints Cell
Our Complaints Cell was established in 1986, at a time when no government or nongovernment organization had a dedicated department to address complaints from survivors of human rights violations. Since then, the Complaints Cell has been committed to seeking redress for human rights abuses across Pakistan. Today, it comprises nine helpdesks across the country.
What does the Complaints Cell do?
HRCP is neither a government department nor an international NGO. We do not engage in mediation for personal disputes or intervene directly in complaints. However, the Complaints Cell can provide referral services, connecting complainants to the relevant authorities. These may include the police and protective services, legal aid providers, government departments and, in some cases, UN working groups.
This process may involve writing letters or contacting the departments or organizations concerned directly in cases of emergency.
What kind of complaints we address (and those we do not)
HRCP accepts complaints related to:
- Gender-based violence (including against transgender persons)
- Violence against children
- Labour rights violations
- Rights violations based on religion or belief
- Forced marriage and forced religious conversion
- Enforced disappearances
- Cybercrime
- Other human rights violations
Unfortunately, we cannot accept complaints related to:
- Requests for financial assistance
- Asylum and relocation
Property disputes - Personal and family disputes
- Interdepartmental matters
- Poor service delivery
- Violations of merit
How to contact us
Our help desks are operational from Monday to Friday from 9.30 am to 4.30 pm. You can call or email the nearest help desk or visit the nearest office.
File a complaint below
English
اردو
In case of an emergency, dial 15 for the police.
Lahore
T: +92 042 3584 5969
M: +92 0321 341 4884
E: complaints@hrcp-web.org
Multan
M: +92 0331 665 5529
E: multan@hrcp-web.org
Karachi
M: +92 0315 111 6287
E: karachi@hrcp-web.org
Hyderabad
M: +92 0310 339 2222
E: hyderabad@hrcp-web.org
Peshawar
M: +92 0318 950 0640
E: peshawar@hrcp-web.org
Quetta
M: +92 0306 294 6125
E: quetta@hrcp-web.org
Turbat / Makran
M: +92 0323 234 2406
E: turbat@hrcp-web.org
ISLAMABAD
M: +92 0333 569 4773 (Complaints Desk)
E: islamabad@hrcp-web.org
GILGIT-BALTISTAN
M: +92 0355 454 1088
E: gilgit@hrcp-web.org